Question 1

How long does a screen replacement take?

Accepted Answer

Most common repairs like screen or battery replacements take about 60-90 minutes. More complex repairs may take 24-48 hours. We always aim for same-day service.

Question 2

Do you offer warranty on repairs?

Accepted Answer

Yes! 6 months on all screen and battery replacements, parts and labour included. Every device we sell - new or Ex-UK - carries the same 6-month warranty. Selected boxed-import phone batches are sold as-is where the product page states no warranty.

Question 3

Can I trade in my old phone for a new one?

Accepted Answer

Absolutely! Use our Trade-In Calculator to see how much your device is worth and pay only the difference for a new gadget.

Question 4

Do you offer pickup and delivery?

Accepted Answer

Absolutely! We offer free pickup and delivery within Nairobi CBD. Schedule your convenient time.

Xiaomi Redmi Note 15 Pro Plus 5G Repair in Nairobi