Question 1

How long does a screen replacement take?

Accepted Answer

Most common repairs like screen or battery replacements take about 60-90 minutes. More complex repairs may take 24-48 hours. We always aim for same-day service.

Question 2

Do you offer warranty on repairs?

Accepted Answer

Yes! 6 months on all screen and battery replacements, parts and labour included. Every device we sell - new or Ex-UK - carries the same 6-month warranty. Selected boxed-import phone batches are sold as-is where the product page states no warranty.

Question 3

Can I trade in my old phone for a new one?

Accepted Answer

Absolutely! Use our Trade-In Calculator to see how much your device is worth and pay only the difference for a new gadget.

Question 4

Do you offer pickup and delivery?

Accepted Answer

Absolutely! We offer free pickup and delivery within Nairobi CBD. Schedule your convenient time.

Xiaomi Redmi Note 15 Pro 4G Repair in Nairobi